Front Desk

Never lose a customer because nobody answered.

Deployment mode — your choice

Default is missed-call text-back. Your main line stays yours in every mode.

1.Missed-call text-backYour team answers first; RoutineWorks responds when nobody does.2.AI voice: after-hours + overflowAI answers outside business hours or after a configured ring threshold.3.AI voice: every callAI answers immediately, handles approved routine requests, and transfers or escalates exceptions.

AI voice and text, configured around how your team works. Use it for every call, after hours, overflow, or only missed-call recovery. Routine requests get handled; sensitive situations go to your team.

RoutineWorks Operations View

Business hours

Calls today

3 answered · 2 missed · 2 recovered

Active text conversations

Appointments booked this week

Recovered this week

$2,280simulated

Live call feed

newest first

SMS conversation

Select a call, or press Simulate a missed call to watch one come in.

Calendar

Synced to existing calendar

TodayThu, Aug 27

7–9 AM

9–11 AM

11 AM–1 PM

1–3 PM

3–5 PM

Open · Sam K.

TomorrowFri, Aug 28

7–9 AM

9–11 AM

Open · Luis M.

11 AM–1 PM

1–3 PM

Open · Andre W.

3–5 PM

Open · Sam K.

What you just watched

Routine call: a missed call becomes a text within seconds, the customer is qualified with your approved questions, and the booking lands on real open slots from your calendar — with the transcript attached.

Emergency call: a customer-approved safety rule stops the automation, sends a fixed script, and alerts a human immediately. No booking, no generated advice.

AI receptionist (optional): identifies itself, handles approved routine scheduling, and refuses to diagnose or price. Anything outside its authority becomes a callback for your team.

What we'd need from you

Phone-provider details
Preferred deployment mode (text-back, after-hours/overflow voice, or every call)
Google or Outlook calendar access
Existing CRM or field-service destination
Approved qualifying questions
Human-transfer numbers
Hours and overflow rules
Customer-approved emergency scripts
Approval of voice and SMS greetings

We build and configure the workflow in 5–7 business days after receiving access and requirements. Automated texting from a US local number requires carrier registration. We start registration on day 1, but carrier approval timing is outside RoutineWorks' control and may extend activation.

▸What the carrier registration terms mean

Twilio/Telnyx: Communications infrastructure connecting ordinary phone calls and text messages to RoutineWorks software.
A2P 10DLC: Carrier registration for application-generated SMS sent from a US 10-digit local number.
Brand registration: Identifies the business sending the messages.
Campaign registration: Documents the use case, sample messages, consent flow, and STOP/HELP behavior.
Customer responsibility: Approve message flows, provide correct legal business information, and identify applicable consent, disclosure, recording, and escalation requirements.